Below is a selection of the most frequently asked question we receive from our customers.

Getting the most from your new furniture and making informed decisions are important, if you need any help or advice please call 0800 599 9795 (Undermaintain) or email – [email protected] and we will be happy to help guide you

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DO YOU HAVE A SAMPLE SERVICE?

Yes we do. If you would like a sample of the dining chair or Soft Seating Fabrics –  please email us at [email protected] stating which sample you need and your name and postal address, and we’ll get them out to you in the post first class.
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HOW DO I PLACE AN ORDER?

We try to make placing an order as simple as possible. You can use our website to place your order by simply adding the required items to your shopping trolley, then going to checkout. You will be guided through each step until the order is placed, you can then pay with any Credit Or Debit Card, or a through PayPal.
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DO YOU HAVE A SHOWROOM?

We do not have a showroom at our main offices. We ship all over the United Kingdom and even into Europe, so a local showroom is rarely needed. Everything we supply is either through the website or via telephone orders which you can place by calling us on 0800 599 9795 (Undermaintain)
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HOW WILL I KNOW WHEN MY DELIVERY WILL BE?

All of the delivery times are shown on the top of each product page, below the price. Once you placed your order either through our website or over the telephone – you will receive a confirmation email to let you know that your order is being processed. Before the goods are dispatched we will be in touch again to book your delivery in with you on a convenient date. You can also call us anytime after placing the order on 0800 599 9795 (Undermaintain) to discuss or change your delivery requirements, or just simply to get an update.
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HOW WILL MY FURNITURE BE DELIVERED?

For all of our dining chair and smaller Soft Seating deliveries we use a selection of Trusted national Carrier including DPD and Royal Mail.

For all of our larger dining set and Large Seating Orders,  deliveries are carried out by a two man team who will deliver your furniture to your home. All deliveries are per-booked with you at convenient times.

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IF I WANT TO RETURN MY ITEMS, CAN I DO THAT?

Yes you can. If for whatever reason you would like to return your items just let us know within 7 days and we will arrange collection of the goods for a full refund, the collection is also completely free of charge. You can read more on our Shipping and Returns page.
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CAN I SPEAK TO SOMEONE AFTER MY ORDER HAS BEEN PLACED IF I NEED TO?

Yes you can. Our phone lines are open 9am-4pm Monday to Friday, (excluding Bank Holidays).

If you need to speak to someone for any reason, please feel free to call us on 0800 599 9795 (Undermaintain) and one of our friendly staff will give you all the help you need.

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WHAT IF SOMETHING ARRIVES DAMAGED?

We use a national carrier for our deliveries, they are careful and trusted. However in the very unlikely event of any damages to your home, just let us know straight away and we will replace the faulty item quickly and without fuss completely free of charge.
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ARE YOUR ITEMS IN STOCK?

95% Our Seating and Upholstery Ranges are always kept in stock and new stock arrives on a weekly basis. On each product page there is a delivery timescale for you to see, and all Stock Items are delivered within 5 working days.

Once your order is placed and before your order is shipped, we will be in touch to confirm the delivery details with you and book your delivery in.

If you need any other questions answering please feel free to call us on 0800 599 9795 (Undermaintain) or email [email protected]